Privacy policy

Privacy Policy

Last updated: 11 August 2026

Robinbosky ("we", "us", "our") operates the website www.robinbosky.com and sells apparel and related products across India. We respect your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 (and the rules made under it) and the Digital Personal Data Protection Act, 2023.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the rights you have. Please read this policy to understand how we process personal data. Where consent is required, we will ask for it separately, and you may withdraw it as described below.

1. Information we collect
- Contact details: your name, billing address, shipping address, phone number, and email address.
- Order and transaction details: the products you view, add to cart, purchase, return, or exchange, and your order history.
- Payment information: payment is processed by our third-party payment gateway. We do not store your full card, UPI, or bank details on our servers.
- Account information: if you create an account, your login details and saved preferences.
- Device and usage information: your IP address, browser type, device details, and how you use our website, collected through cookies and similar technologies.

2. How we use your information
- To process, fulfil, and deliver your orders, and handle returns, exchanges, and refunds.
- To communicate with you about your order, respond to enquiries, and provide customer support.
- To send offers, updates, and marketing messages through a channel only when we have the relevant permission or another lawful basis, with an available opt-out.
- To improve our products, website, and shopping experience.
- To prevent fraud, secure our website, and comply with legal obligations.

3. Cookies
Our website uses cookies and similar technologies to keep the site working, remember your cart and preferences, understand how visitors use the site, and support marketing. You can manage or disable cookies through your browser settings or our cookie consent banner where available. Disabling some cookies may affect how the website works.

4. How we share your information
We do not sell your personal data. We share it only with parties that help us run our business, including:
- Shopify, which hosts and powers our online store;
- payment gateways, to process your payments securely;
- courier and logistics partners, to deliver your orders;
- analytics and marketing service providers, to improve and promote our store.
These parties may use your data only to provide their services to us. We may also disclose information where required by law, court order, or a government authority, or to protect our rights and prevent fraud.

5. Data retention
We keep your personal data only for as long as needed to provide our services, fulfil orders, comply with legal, tax, and accounting requirements, resolve disputes, and enforce our policies.

6. Data security
We use reasonable security safeguards, including SSL/TLS encryption on our website, to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's privacy
Our website is intended for use by adults. Products for children are intended to be purchased by parents or guardians. We do not knowingly collect personal data from children without the consent of a parent or guardian. If you believe a child has provided us their data, please contact us and we will delete it.

8. Your rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your data;
- withdraw your consent to marketing or data processing at any time;
- raise a grievance about how your data is handled.
To exercise any of these rights, contact us using the details below.

9. Grievance Officer / Data Protection contact
For any questions, requests, or complaints about your personal data or this Privacy Policy, please contact:
Name: Kasthuri
Designation: Grievance Officer
Email: connect@robinbosky.com
Phone: +91 99443 88872
Address: 16, Kavithalakshmi Nagar, AVP Road, Anupparpalayam Pudhur, Tiruppur, Tamil Nadu - 641652, India
We will acknowledge your request or complaint within 48 hours and resolve it within one month.

10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date.

11. Governing law
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Tiruppur, Tamil Nadu, India.

Advertising, analytics, and measurement

We use technology provided by Shopify and, when enabled, Google and Meta to operate our store, understand how visitors use it, measure advertising, prevent fraud, and improve the relevance of our marketing. These services may process information such as your device and browser information, IP address, cookie or similar identifiers, pages and products viewed, interactions with our store, referral and campaign information, and purchase or checkout events.

When you provide contact or order information, Google Ads enhanced conversions and Meta's advertising tools may receive selected information such as an email address or telephone number in a protected or hashed form for advertising measurement and matching. Hashing does not make the information anonymous to a provider that can match it to information it already holds. We use these features only when they are enabled in our store and subject to the applicable settings, notices, and choices.

Our relevant providers may include:

• Shopify, which hosts our store and provides ecommerce, analytics, customer-privacy, and marketing-channel functions;
• Google, through Google Analytics, Google Ads, Merchant Center, the Google tag, and enhanced conversions; and
• Meta, through the Facebook & Instagram sales channel, Meta Pixel, and Conversions API.

These providers process information under their own terms and privacy notices. Their reports and advertising systems may use different attribution methods from Shopify, so their reported conversions may not equal our final fulfilled and retained orders.

Marketing communications

We send promotional email, WhatsApp, or SMS messages only through the channel for which you have provided the relevant permission, or where another lawful basis applies. Giving us your contact details to place or fulfil an order does not by itself subscribe you to promotional messages. You may withdraw consent at any time using the unsubscribe link, the opt-out instructions in the message, or by contacting us. Withdrawing marketing consent does not stop service communications needed to fulfil or support an order.

Choices and requests

Depending on the feature and your location, you can use our cookie or privacy controls, unsubscribe from marketing, or contact us to ask about the personal information we hold and the choices available to you. We may need to verify a request before acting on it. Requests should be directed to the contact details in the Contact section of this policy.

Retention and consent records

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, meeting tax and accounting obligations, handling disputes, preventing fraud, and recording marketing consent or withdrawal. The exact period can vary by record type and legal requirement.

Contact
Robinbosky
16, Kavithalakshmi Nagar, AVP Road, Anupparpalayam Pudhur, Tiruppur, Tamil Nadu - 641652, India
Email: connect@robinbosky.com
Phone: +91 99443 88872
Website: www.robinbosky.com