Refund policy

Return & Exchange Policy

We offer a 7-day return and exchange window. You must request a return or exchange within 7 calendar days after your order is delivered.

Eligibility

To be eligible, an item must be unused, unworn, unwashed, unaltered, with its original tags attached and in its original packaging. You must also provide your order confirmation, invoice, or other proof of purchase.

Free pickup and exchanges

• Robinbosky will arrange free reverse pickup for every approved return, including fit, preference, size, colour, damaged, defective, or wrong-item cases.
• The first approved size or colour exchange for each order is free. This includes pickup of the original item and delivery of the replacement item.
• If an item is damaged, defective, or different from what you ordered, we will arrange free pickup and offer a replacement, exchange, or refund as applicable.

Products purchased with a LAUNCH coupon or Deal-of-the-Day (DOD) coupon remain eligible for return or exchange under this policy. Using one of these coupons does not make an otherwise eligible item final sale.

How to request a return or exchange

Email connect@robinbosky.com within 7 days of delivery with your order number, the item details, and the reason for your request. For a damaged, defective, or wrong item, please include clear photos or a short video so we can review the issue promptly.

Please do not send an item back yourself. Wait for approval and pickup instructions from Robinbosky. Items sent without prior approval may not be accepted.

Exchanges

Size and colour exchanges are subject to availability. If the requested replacement is unavailable, we will offer another available option or a refund for the eligible item. Contact us before requesting any further exchange for the same order so that we can confirm the available next step.

Discounted orders and refund value

When a coupon or order-level discount applies to more than one item, the discount is allocated proportionately across the eligible items in the order. If you return only part of the order, the refund for each returned item is limited to that item’s proportionate share of the final amount actually paid after discounts. Free return pickup will not be deducted from the approved refund.

Non-returnable items

We cannot accept a return or exchange for an item that is used, worn, washed, altered, damaged after delivery, missing its tags, missing its original packaging, customized or made to order, or requested after the 7-day window. Gift cards, if offered, are also non-returnable.

Refunds

After the returned item is received and inspected, we will tell you whether the refund is approved. If approved, the refund will be processed to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to show the refund.

If more than 15 business days have passed after refund approval, email connect@robinbosky.com.